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HELP
Frequently Asked Questions
If you can't find what you're looking for, write to us using the Feedback button on the right.
Which payment methods can I use?+
Current payment options are listed at checkout; complete your order with the method you choose.
How do I track my order?+
From the Track Order page or under My Account › My Orders.
Can I return a product?+
Under distance-sales regulations you may withdraw within 14 days of delivery. For hygiene reasons, opened or used cosmetic products may be excluded. See the Returns & Exchanges page for details.
Which skin types are the products for?+
You will find usage tips on each product page. If you have sensitive skin, we recommend a patch test before first use.
Where can I find the ingredient list?+
The full ingredient list is printed on each product's packaging.
How should I store the products?+
Store products tightly closed in a cool, dry place away from direct sunlight.